Authorities believe the total amount defrauded runs into several million U.S. dollars, with hundreds of American victims spread across multiple states.
Jaipur/ US News, November 23, 2025 – BNN Web Desk
In a stunning midnight raid, Jaipur Police dismantled two sophisticated fake call centres operating for nearly 10 months and defrauding American citizens of millions of dollars by impersonating Amazon and Apple support teams.
Acting on precise intelligence, simultaneous raids were conducted at high-rise buildings in Malviya Nagar and Pratap Nagar. Police arrested 60 people – 49 men and 11 women – who were caught red-handed running 57 desktop computers and 3 laptops in full swing.
According to Jaipur Police Commissioner Sachin Mittal, the gang followed a chillingly professional script:
- They flooded Google search results with fake “Amazon Customer Care” and “Apple Support” phone numbers.
- When unsuspecting U.S. citizens searched for help or refunds, they landed on these fraudulent numbers.
- “Openers” answered in perfect American accents, then quickly transferred calls to expert “closers.”
- Closers posed as bank officials, U.S. government agents, FBI investigators, or IRS officers.
- Victims were terrorised with fake stories: “Your account has been hacked,” “You owe taxes,” or “A federal warrant has been issued.”
- In panic, victims were guided to transfer huge sums into mule accounts controlled by the gang – or even shown forged court documents and arrest warrants.
Money trail: Funds were instantly converted into cryptocurrency and routed back to India, making tracing nearly impossible.
High-Tech Criminal Operation
- Cloud-based calling platforms (EYEBEAM & VICI Dial) masked real locations.
- Every computer ran through multiple VPN layers.
- Data stored on encrypted cloud servers.
- Callers used voice-changing software and pre-recorded American accents.
Police have registered cases under the Bharatiya Nyaya Sanhita (BNS), IT Act, and the Telecommunications Act 2023. All seized systems and devices have been sent for forensic examination.
“This is just the beginning,” Commissioner Mittal warned. “We are now tracing international money mules, crypto wallets, and possible links to larger organised syndicates. More arrests and revelations are expected in the coming days.”
Authorities believe the total amount defrauded runs into several million U.S. dollars, with hundreds of American victims spread across multiple states.
The bust highlights the alarming rise of India-based tech-support and government-impersonation scams that continue to target elderly and vulnerable citizens abroad, even as law enforcement intensifies its crackdown.
